Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Madison Heights (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them find products, and ensure a smooth shopping experience. You’ll handle inquiries, assist with locating items, and process orders with accuracy in a fast-paced retail environment.

The role involves standing for long periods, possible lifting, and interacting with customers across various departments. Training and cross-functional opportunities are available, with benefits and flexible scheduling options

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech

Math basics

Stamina

Lifting 25lbs

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them find products, and ensure a smooth shopping experience. You’ll handle inquiries, assist with locating items, and process orders with accuracy in a fast-paced retail environment.

The role involves standing for long periods, possible lifting, and interacting with customers across various departments. Training and cross-functional opportunities are available, with benefits and flexible scheduling options