Home Improvement Customer Service Pro

Lowe's; Cleveland (TN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee $

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is looking for a Customer Service Associate to welcome customers and help them find products for home improvement. You’ll listen, answer questions, and ensure customer needs are met throughout the shopping journey.

Join a team that values service, training, and growth opportunities. This role emphasizes friendly assistance, accuracy in orders, and collaboration across store departments to deliver great customer experiences.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology experience

Reading, writing, arithmetic

Prolonged standing / physical stamina

Lift 25 lbs

Retail and/or customer service

Bi-lingual skills

Departmental certification knowledge

Tools

Smartphones/Tablets in store

Job description

Lowe’s is looking for a Customer Service Associate to welcome customers and help them find products for home improvement. You’ll listen, answer questions, and ensure customer needs are met throughout the shopping journey.

Join a team that values service, training, and growth opportunities. This role emphasizes friendly assistance, accuracy in orders, and collaboration across store departments to deliver great customer experiences.