Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Bedford (VA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health, Vision & Dental insurance

401(k) with company match

Lowe's Associate Discount

Tuition assistance

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to warmly welcome customers and guide them to the right products for their home improvement needs. You will help customers, locate merchandise, and ensure orders and deliveries are accurate and on time.

In this role, you may rotate through departments, receive training across functions, and participate in tasks like tinting paint or cutting materials to meet customer needs. The job emphasizes strong service, reliability, and teamwork.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology usage

Reading and arithmetic

Prolonged standing

Lifting 25 lbs

Bi-lingual skills

Trade certifications (optional)

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to warmly welcome customers and guide them to the right products for their home improvement needs. You will help customers, locate merchandise, and ensure orders and deliveries are accurate and on time.

In this role, you may rotate through departments, receive training across functions, and participate in tasks like tinting paint or cutting materials to meet customer needs. The job emphasizes strong service, reliability, and teamwork.