Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Anchorage (AK); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company matching

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find the right products, and provide friendly, practical solutions for home improvement challenges.

You will engage with customers, assist with locating merchandise, stocking, and processing orders while supporting store goals. This role offers growth opportunities and benefits like health insurance, tuition assistance, a 401(k) with company match, and an associate discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Bi-lingual

Job description

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find the right products, and provide friendly, practical solutions for home improvement challenges.

You will engage with customers, assist with locating merchandise, stocking, and processing orders while supporting store goals. This role offers growth opportunities and benefits like health insurance, tuition assistance, a 401(k) with company match, and an associate discount.