Home Improvement Customer Experience Specialist

Lowe's; Toledo (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

As a Lowe's Customer Service Associate, you will greet customers, help them find products, and ensure a positive shopping experience. You may assist with loading, answer questions, and maintain organized merchandise throughout the day.

You will work across departments as needed, delivering friendly service while handling varied tasks such as stocking, processing orders, and guiding customers to checkout. This role supports bilingual or veteran talent and offers benefits and growth opportunities.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

As a Lowe's Customer Service Associate, you will greet customers, help them find products, and ensure a positive shopping experience. You may assist with loading, answer questions, and maintain organized merchandise throughout the day.

You will work across departments as needed, delivering friendly service while handling varied tasks such as stocking, processing orders, and guiding customers to checkout. This role supports bilingual or veteran talent and offers benefits and growth opportunities.