Home Improvement Customer Experience Pro

Lowe's; Brooklyn (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers, help them locate products, and ensure a positive shopping experience. You may assist across departments, stock and organize merchandise, and process orders to meet customer needs.

This role involves standing, lifting up to 75 pounds with team assistance, and may require bilingual skills in some locations. The position emphasizes friendly, knowledgeable service, daily interaction with customers, and collaboration across store

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (Preferred)
• Certification in trade related to department (Preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail tech familiarity

Basic math

Physical stamina

Tools

Smartphones and tablets

POS system familiarity

Job description

Lowe's is hiring a Customer Service Associate to welcome customers, help them locate products, and ensure a positive shopping experience. You may assist across departments, stock and organize merchandise, and process orders to meet customer needs.

This role involves standing, lifting up to 75 pounds with team assistance, and may require bilingual skills in some locations. The position emphasizes friendly, knowledgeable service, daily interaction with customers, and collaboration across store