Home Improvement Customer Experience Pro

Lowe's Companies, Inc.; Odessa (TX); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's Companies, Inc. seeks a part-time Customer Service Associate to welcome customers and help them find products for home improvement. You will engage with customers, answer questions, and ensure a smooth shopping experience across departments.

With responsibilities spanning stocking, order processing, and assisting at checkout, you will adapt to department needs while upholding Lowe's service standards. The role emphasizes helpful, friendly, and efficient customer support.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Basic math

Strong communication

Customer service

Physical stamina

Tools

Smartphones and tablets

Job description

Lowe's Companies, Inc. seeks a part-time Customer Service Associate to welcome customers and help them find products for home improvement. You will engage with customers, answer questions, and ensure a smooth shopping experience across departments.

With responsibilities spanning stocking, order processing, and assisting at checkout, you will adapt to department needs while upholding Lowe's service standards. The role emphasizes helpful, friendly, and efficient customer support.