Home Improvement Customer Experience Pro

Lowe's Companies, Inc.; Cary (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

10% Associate Discount

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Job summary

Lowe's is hiring a Customer Service Associate in Cary, NC. You will welcome customers, help them find products, and ensure a smooth shopping experience across departments. The role involves stocking, assisting with orders and deliveries, and supporting multiple store areas to deliver outstanding service.

The position emphasizes friendly customer interactions, product knowledge, and teamwork to meet customer needs while complying with store policies and safety guidelines.

Qualifications

• 6 Months Experience using a computer
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual skills

Retail experience

Education

Certification in department trade (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials)

Job description

Lowe's is hiring a Customer Service Associate in Cary, NC. You will welcome customers, help them find products, and ensure a smooth shopping experience across departments. The role involves stocking, assisting with orders and deliveries, and supporting multiple store areas to deliver outstanding service.

The position emphasizes friendly customer interactions, product knowledge, and teamwork to meet customer needs while complying with store policies and safety guidelines.