Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Wilkesboro (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

Company 401(k) matching

Employee stock purchase program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate in Wilkesboro, NC. This part-time role centers on welcoming customers, helping them select products, and ensuring smooth shopping experiences across departments.

The position involves assisting customers, restocking and processing orders, and collaborating across teams to deliver excellent service. Benefits include health options, tuition support, 401(k) matching, and employee discounts.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills preferred.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) preferred.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail tech experience

Basic math

Prolonged standing

Lifting 25 lbs

Bilingual (preferred)

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate in Wilkesboro, NC. This part-time role centers on welcoming customers, helping them select products, and ensuring smooth shopping experiences across departments.

The position involves assisting customers, restocking and processing orders, and collaborating across teams to deliver excellent service. Benefits include health options, tuition support, 401(k) matching, and employee discounts.