Customer Care Coordinator

Lever Organic; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401k with company match

PTO & holidays

Career growth

Job summary

Renewal by Andersen of Oregon and SW Washington is hiring a Customer Care Coordinator to serve as the primary contact for homeowners, coordinating with internal teams and field operations to move projects forward smoothly. This in-office role emphasizes clear communication, proactive updates, and professionalism across the customer journey.

Ideal candidates bring 2–5+ years in customer service, strong communication, and a detail-oriented approach.

Qualifications

• 2-5+ years in a customer service or support role.
• Strong written and verbal communication skills.
• High attention to detail, follow-through, and time management.
• Proven ability to work independently and take initiative.
• Ability to assess issues quickly and propose effective solutions.
• A clear understanding of the customer journey and the importance of experience at every stage.
• Preferred experience in a home improvement or customer success environment, project coordination or scheduling and familiarity with product ordering and inventory processes.

Responsibilities

• Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
• Provide clear, proactive updates to homeowners regarding their installation status.
• Research and follow through on customer inquiries; escalated issues to the appropriate team as needed.
• Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Support homeowners with logistical changes, reschedules, and service-related questions.
• Maintain detailed records in Salesforce and other internal platforms.
• Contribute to a positive team environment through excellent communication and reliability.
• Conduct basic quality checks and assist with pulling products from the warehouse as needed.
• Occasional field site visits for hands-on learning and training opportunities.

Skills

Customer service

Communication

Organization

Independence

Problem solving

Customer focus

Tools

Salesforce

Five9

Microsoft Office

Job description

Job Description

Job Description

Our Story

We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

At Renewal by Andersen of Oregon and SW Washington, we are committed to delivering an expectational home improvement experience - start to finish. Our Customer Care Coordinators play a critical role in upholding that standard by serving as the primary point of contact for our customers. This position ensures clear communication, prompt responses, and thorough support throughout the customer journey.

As a Customer Care Coordinator, you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently. You'll be part of a supportive, in-office team environment where collaboration, accountability, and professionalism are key.

What's in it for You?

• Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus).
• Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability.
• 401(k) with Company Match: Competitive company contributions to help build your future.
• Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance.
• Career Growth: Training and development opportunities, with room to grown within our Customer Care department.

Responsibilities

• Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
• Project Updates: Provide clear, proactive updates to homeowners regarding their installation status.
• Issue Resolution: Research and follow through on customer inquiries; escalated issues to the appropriate team as needed.
• Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Problem Solving: Support homeowners with logistical changes, reschedules, and service-related questions.
• Documentation: Maintain detailed records in Salesforce and other internal platforms.
• Team Support: Contribute to a positive team environment through excellent communication and reliability.
• Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed.
• Field Exposure: Participate in occasional job site visits for hands-on learning and training opportunities.
• Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs.
• Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals.

Qualifications

• Experience: 2-5+ years in a customer service or support role.
• Communication: Strong written and verbal communication skills.
• Organization: High attention to detail, follow-through, and time management.
• Independence: Proven ability to work independently and take initiative.
• Problem Solving: Ability to assess issues quickly and propose effective solutions.
• Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage.
• Preferred experience: Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes.

Technical Skills and Physical Requirements

• Software Proficiency: Skilled in Microsoft Office Suite and various texting/chat communication platforms.
• CRM Experience: Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication.
• Telephony Systems: Familiarity with VoIP systems such as Five9 for efficient call handling.
• Quick Learner: Ability to rapidly absorb and apply knowledge of product offerings and company policies.
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