Customer Service Coordinator

The Birner Group, Renewal By Andersen; Earth City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

HSA contributions

Paid time off

401(k) plan

Employee discounts

Work-life balance

Job summary

Renewal by Andersen, part of The Birner Group, is seeking a detail-oriented Customer Service Coordinator to support service operations across five Birner Group locations. You will manage customer communications, schedule appointments, track parts, and generate quotes with accuracy.

The role offers a competitive hourly pay range of $19-$25, plus monthly performance-based bonuses and a comprehensive benefits package including health insurance, HSA contributions, PTO, 401(k), and employee discounts.

Qualifications

• Detail-oriented and customer-focused with strong organization.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Customer-first mindset and problem-solving skills.
• Proficient with computer systems and business software.

Responsibilities

• Serve as a primary contact for customers via high-volume calls.
• Schedule, coordinate, and confirm service appointments.
• Maintain accurate records of customer communications and service activity.
• Process and track parts orders through to resolution.
• Prepare customer service quotes with high accuracy.
• Enter, update, and manage information across multiple software platforms.
• Partner with service teams to address customer needs quickly.

Skills

Detail-oriented

Customer-focused

Organizational skills

Prioritization

Communication skills

Tech savvy

Problem-solving

Proactive

Job description

Renewal by Andersen

Build a Career with an Industry Leader

At Renewal by Andersen, we're proud to be part of the Andersen Corporation family, a trusted name in home improvement for more than a century. As the nation's leading replacement window company, we design and install custom, energy-efficient windows and doors that help homeowners love where they live. With a presence in over 100 markets nationwide, we're committed to exceptional products, outstanding service, and rewarding career opportunities.

About The Opportunity

We're looking for a detail-oriented and customer-focused Customer Service Coordinator to join our team and support service operations across the Birner Group's five regional locations. In this role, you'll be the central point of coordination for customer service requests, appointment scheduling, parts management, and service documentation.

If you enjoy helping customers, staying organized, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

• Serve as a primary point of contact for customers by handling a high volume of incoming calls professionally and efficiently.
• Schedule, coordinate, and confirm service appointments to ensure a smooth customer experience.
• Create and maintain accurate records of customer communications and service activity.
• Process and track parts orders, following through to resolution and timely delivery.
• Prepare customer service quotes with a high level of accuracy and attention to detail.
• Enter, update, and manage information across multiple software platforms and internal systems.
• Partner with service teams to ensure customer needs are addressed quickly and effectively.

What We're Looking For

• Strong organizational skills and exceptional attention to detail.
• The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering outstanding service.
• Confidence using computer systems, business software, and digital tools.
• A proactive approach to problem-solving and follow-through.

Compensation & Benefits

Pay

• $19-$25 per hour
• Monthly performance-based bonus opportunities

Benefits

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) contributions
• Paid time off and paid holidays
• 401(k) plan with annual bonus contributions
• Employee discounts on Renewal by Andersen products
• Supportive team environment focused on collaboration, professional growth, and work-life balance

Why Join Renewal by Andersen?

When you join our team, you're joining a company known for quality, innovation, and exceptional customer experiences. We invest in our employees, celebrate teamwork, and provide opportunities for long-term career growth.