Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Suwanee (GA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee-S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Customer Service Associate role in Suwanee, GA involves welcoming customers, helping them find products, and delivering friendly service throughout the shopping journey.

You’ll assist with locating merchandise, stock shelves, process orders and deliveries, and may rotate through departments to ensure top-notch customer care. The position emphasizes customer-first support and collaboration across teams.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer experience

Retail technology usage

Reading and arithmetic

Tools

Smartphones and tablets

Job description

Lowe’s Customer Service Associate role in Suwanee, GA involves welcoming customers, helping them find products, and delivering friendly service throughout the shopping journey.

You’ll assist with locating merchandise, stock shelves, process orders and deliveries, and may rotate through departments to ensure top-notch customer care. The position emphasizes customer-first support and collaboration across teams.