Home Improvement Customer Care Specialist

Lowe's; Clinton (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in the United States to welcome customers and help them find the right products for home improvement needs. You will interact with shoppers, answer questions, locate merchandise, and assist with checkout to ensure a smooth shopping experience.

In this role you may work across departments and learn new trade skills through Lowe's Track to the Trades program. Benefits include health insurance options, tuition assistance, and a 401(k) with company

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer usage

Retail technology familiarity

Reading & arithmetic

Physical mobility

Bi-lingual skills

Job description

Lowe's is seeking a Customer Service Associate in the United States to welcome customers and help them find the right products for home improvement needs. You will interact with shoppers, answer questions, locate merchandise, and assist with checkout to ensure a smooth shopping experience.

In this role you may work across departments and learn new trade skills through Lowe's Track to the Trades program. Benefits include health insurance options, tuition assistance, and a 401(k) with company