Home Improvement Customer Care Specialist

Lowe's Home Centers, LLC; Alton (IL); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Job summary

Lowe's is hiring a Customer Service Associate in Illinois to welcome customers, help them locate products, and ensure their needs are met. You will interact with customers throughout the day, assist with merchandise, and support multiple departments as needed.

The role offers health insurance options, tuition assistance, a 401(k) with company match, an Employee Stock Purchase Program, and an Associate Discount. Previous retail experience is helpful.

Qualifications

• 6 months experience using a computer.
• 6 months experience using retail technology (smartphones/tablets).
• Reading, writing and basic arithmetic.
• Able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Welcome customers and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Restock shelves and replenish supplies as needed.
• Process orders and deliveries accurately for on-time arrival.
• Cross-train in other store areas to improve service.
• Prepare merchandise in your department based on needs.
• Guide customers through shopping or checkout.
• Perform other duties as assigned.

Skills

Customer service

Communication

Retail technology experience

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Retail POS systems

Smartphones/Tablets

Job description

Lowe's is hiring a Customer Service Associate in Illinois to welcome customers, help them locate products, and ensure their needs are met. You will interact with customers throughout the day, assist with merchandise, and support multiple departments as needed.

The role offers health insurance options, tuition assistance, a 401(k) with company match, an Employee Stock Purchase Program, and an Associate Discount. Previous retail experience is helpful.