Home Improvement Concierge & Customer Expert

Lowe's Companies, Inc.; Alexandria (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

company-matching 401(k) and ESPP

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will interact with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met across departments.

Primary responsibilities include answering questions, processing orders, stocking shelves, and rotating through roles to deliver top-notch service. Medical, retirement, and education benefits are available depending on eligibility.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.

Skills

Customer service

Basic computer skills

Bilingual (desired)

Tools

Smartphones & tablets

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will interact with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met across departments.

Primary responsibilities include answering questions, processing orders, stocking shelves, and rotating through roles to deliver top-notch service. Medical, retirement, and education benefits are available depending on eligibility.