Call Center Representative

Bath Concepts Independent Dealers; Hartford (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

Team-oriented environment

Job summary

NuFace Home Improvements is seeking a motivated Call Center Representative to join our Berlin, CT team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate CRM records.

The role involves handling inbound inquiries, supporting marketing responses, and contributing to a high-energy, customer-focused environment with opportunities for training and advancement.

Qualifications

• Strong communication and customer service background.
• Experience in call center, telemarketing, inside sales, or appointment setting preferred.
• Comfortable speaking with customers over the phone.
• Proficient in organization and computer skills.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adjust conversations to meet individual customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes and records of all customer interactions.
• Assist with lead management and reporting.

Skills

Communication skills

Customer service

Call center experience

Organizational skills

Computer skills

Sales/appointment setting

Education

High school diploma

Tools

CRM software

Job description

NuFace Home Improvements is seeking a motivated and energetic Call Center Representative to join our growing team in the Berlin, CT market and surrounding areas. If you enjoy talking with people, providing outstanding customer service, and helping homeowners improve their homes, this is the opportunity for you.

Join one of the fastest-growing home improvement companies in the industry and enjoy a rewarding career with excellent earning potential and growth opportunities.

Position Overview

As a Call Center Representative, you will engage with homeowners over the phone, schedule qualified appointments for our sales team, maintain accurate customer information, and assist potential customers who respond to our marketing campaigns.

Responsibilities

• Contact homeowners and present company services using a proven script
• Build rapport and adjust conversations to meet individual customer needs
• Answer questions and address objections professionally
• Schedule and confirm appointments for in-home consultations
• Enter and update customer information accurately in the CRM system
• Coordinate appointments with sales representatives and canvassing teams
• Conduct quality assurance and follow-up calls
• Answer inbound calls from prospective customers responding to advertisements
• Maintain detailed notes and records of all customer interactions
• Assist with lead management and reporting

Qualifications

• Excellent communication and customer service skills
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred
• Comfortable speaking with customers over the phone throughout the day
• Strong organizational and computer skills
• Ability to overcome objections and build customer confidence
• Positive attitude and self-motivated work ethic
• High school diploma or equivalent preferred

What We Offer

• Competitive hourly pay plus performance-based bonuses
• Paid training and ongoing support
• Career advancement opportunities
• Positive and team-oriented work environment
• Full-time and part-time opportunities available
• The opportunity to work with a leading home improvement company