Home Improvement Call Center Agent — Elevate Service

Window World of LA / TX / FL; Florida; Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

401(k) with company match

Medical, dental, and vision insurance

Paid time off and vacation accrual

Performance bonuses

Opportunities for career advancement

Descripción de la vacante

Window World in Seminole, FL is seeking a friendly Call Center Representative to be the first contact for customers and ensure a positive experience.

You will handle calls and messages, answer questions, schedule appointments, update records, process payments when needed, and coordinate with sales, installation, and service teams to resolve issues quickly. This is an in-office role with Monday–Friday 8:00 AM–5:00 PM and rotating Saturdays.

Formación

• High school diploma or equivalent required.
• 1+ year of customer service/call center experience; 2+ years preferred.
• Excellent verbal and written communication skills.
• Professional phone presence with strong listening skills.
• Ability to multi-task and maintain accuracy in data entry.

Responsabilidades

• Deliver exceptional customer service via inbound/outbound calls and other channels.
• Respond to inquiries, schedule appointments, and explain products and policies.
• Maintain and update customer records with accuracy.
• Process payments when required and coordinate with internal teams.
• Meet performance goals for quality, productivity, and attendance.

Conocimientos

Customer service

Call center

Verbal communication

Written communication

Data entry

Scheduling

Microsoft Office

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Window World in Seminole, FL is seeking a friendly Call Center Representative to be the first contact for customers and ensure a positive experience.

You will handle calls and messages, answer questions, schedule appointments, update records, process payments when needed, and coordinate with sales, installation, and service teams to resolve issues quickly. This is an in-office role with Monday–Friday 8:00 AM–5:00 PM and rotating Saturdays.