Home Healthcare Liaison & Patient Care Coordinator

Apria; Sharon Hill (Delaware County); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Job summary

Accendra Health is seeking a field-facing role to maintain relationships with accounts and ensure patients receive the required home healthcare equipment. The role involves coordinating with physicians, handling orders, and guiding patients through product use.

The anticipated hourly range for this position is $24.00-$25.00 per hour. Actual compensation may vary based on experience, skills, education, and location.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be 21 years of age or older at time of hire.
• Geographically located within the assigned territory.
• Must possess a Valid Driver’s License.
• Strong communication and problem-solving skills.

Responsibilities

• Acts as a single point of contact for a specific account.
• Responds to customer needs, concerns and complaints promptly.
• Consults with clients and referral sources on products and equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions from a specific account(s) including referrals.
• Obtains documentation for orders, service scheduling and billing.
• Contacts patients to confirm orders and discuss financial obligations.
• Assesses patient needs and promotes products/services at visits.
• Proactively resolves issues and coordinates solutions.

Skills

Business acumen

Problem solving

Communication proficiency

Personal effectiveness

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a field-facing role to maintain relationships with accounts and ensure patients receive the required home healthcare equipment. The role involves coordinating with physicians, handling orders, and guiding patients through product use.

The anticipated hourly range for this position is $24.00-$25.00 per hour. Actual compensation may vary based on experience, skills, education, and location.