Home Health Care Account Liaison

Accendra Health; City of Albany (NY); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Health benefits

PTO (Paid Time Off)

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Accidental insurance

Assistance Program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring for a role that maintains relationships with current accounts and patients to ensure they have the needed home healthcare equipment. The position emphasizes timely response to needs, documentation, scheduling, and coordination with physicians and care teams.

The anticipated hourly range is $24-27. Compensation varies by experience and location, with actual pay determined accordingly.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age at hire.
• Demonstrated ability to build and maintain solid relationships with customers.
• Geographically located within the assigned territory.
• Must possess a Valid Driver’s License.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients on products and equipment.
• Obtains documentation to be scanned and batched at the Branch.
• Manages follow-up with the account post set-up.
• Oversees all transactions from the account and referral sources.
• Obtains required documentation for orders, scheduling and billing.
• Contacts patients to confirm orders and communicates financial obligations.
• Assesses patient needs and promotes company products/services.
• Proactively resolves issues and coordinates solutions.
• Coordinates patient services with physicians and medical groups.
• Identifies strategic relationships to enhance patient care.
• Performs follow-ups to maintain reimbursement for products/services.
• May instruct patients on use of equipment per state licensure.
• Responds to emergency calls during business hours and on-call.
• Operates a POV and coordinates delivery of home healthcare products.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Basic math

Education

High School diploma

2 years related experience

21+ years of age

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring for a role that maintains relationships with current accounts and patients to ensure they have the needed home healthcare equipment. The position emphasizes timely response to needs, documentation, scheduling, and coordination with physicians and care teams.

The anticipated hourly range is $24-27. Compensation varies by experience and location, with actual pay determined accordingly.