Home Health Relationship Specialist

Apria; Hanover Park (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a dedicated role focused on maintaining relationships with current accounts and ensuring patients have the necessary home healthcare equipment. The position offers an hourly range of $25–$27, with compensation varying by experience and location.

The role requires strong communication, problem-solving, and coordination across medical groups and referral sources, with on-site responsibilities in the Hanover Park area.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with all POV requirements applicable for the safe and compliant use of POVs.
• Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s).
• Obtains all required documentation for orders to be entered into the system.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits.
• Proactively resolves issues by coordinating the appropriate solution(s).
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

2+ years experience

21+ years old

Tools

MS Project

Visio

Access

Excel

PowerPoint

Word

Job description

Accendra Health is seeking a dedicated role focused on maintaining relationships with current accounts and ensuring patients have the necessary home healthcare equipment. The position offers an hourly range of $25–$27, with compensation varying by experience and location.

The role requires strong communication, problem-solving, and coordination across medical groups and referral sources, with on-site responsibilities in the Hanover Park area.