Home Health Care Field Liaison & Driver

Apria; Chesapeake (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Job summary

Accendra Health is seeking a dedicated Care Coordination Associate to maintain relationships with home healthcare accounts and ensure patients receive the required equipment. The role reports to branch leadership and supports the delivery of quality, timely patient care.

Expect to coordinate orders, scheduling, and billing while providing responsive service. The position pays hourly between $20 and $25 per hour, with compensation based on experience, skills, education, and location.

Qualifications

• High School diploma is required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with vehicle and safety requirements.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s).
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a dedicated Care Coordination Associate to maintain relationships with home healthcare accounts and ensure patients receive the required equipment. The role reports to branch leadership and supports the delivery of quality, timely patient care.

Expect to coordinate orders, scheduling, and billing while providing responsive service. The position pays hourly between $20 and $25 per hour, with compensation based on experience, skills, education, and location.