Home Healthcare Intake & Insurance Specialist

LaneHelp; Eugene (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

The role involves being the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. You will thrive in a fast-paced, patient-centered environment, handling medical billing and insurance verification to support seamless patient care and

Responsibilities

• Cooperate with others to deliver patient-focused service.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private...)

Skills

Customer service

Insurance verification

Billing

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

The role involves being the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. You will thrive in a fast-paced, patient-centered environment, handling medical billing and insurance verification to support seamless patient care and