Home Health Intake & Insurance Verification Specialist

Rotech Healthcare; Presque Isle (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

401(k) and benefits

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake and insurance qualification, and coordinating equipment and services with care and efficiency. Ideal candidates have experience in home healthcare, medical billing, or insurance verification, and excel in a fast-paced, patient-centered environment.

Qualifications

• High school diploma or GED required.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices valued.
• Ability to read and interpret medical terminology and documentation.

Responsibilities

• Serve as first point of contact for patients and referral sources.
• Verify insurance eligibility and coordinate intake for durable medical equipment and respiratory services.
• Coordinate documentation and scheduling for home delivery and setup of equipment.
• Maintain accurate records and communicate effectively with internal teams and external partners.

Skills

Verbal and written communication

Multitasking

Attention to detail

Customer service excellence

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake and insurance qualification, and coordinating equipment and services with care and efficiency. Ideal candidates have experience in home healthcare, medical billing, or insurance verification, and excel in a fast-paced, patient-centered environment.