Home Healthcare Intake & Insurance Specialist

Rotech Healthcare Inc.; Eugene (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Dental and vision insurance

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referrals, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment.

Qualifications

• Background checks and drug screen as part of employment process.
• Compliance with healthcare credentialing (where applicable).
• Valid driver's license with clean record (where applicable).
• Experience in medical billing or insurance verification is a plus.

Responsibilities

• Serve as first contact for patients and referral sources.
• Verify insurance coverage and manage intake documentation.
• Coordinate setup for respiratory products and medical equipment.
• Communicate with patients and teams to ensure timely service.

Skills

Communication skills

Teamwork

Problem solving

Time management

Confidentiality

Attention to detail

Education

High school diploma or GED

Experience in home healthcare (preferred)

Tools

Microsoft Office

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referrals, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment.