Home Health Scheduling Specialist — Hybrid, Mon-Fri

UPMC; Harrisburg (Dauphin County); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Full-time benefits

UPMC perks

Job summary

UPMC Home Health in Harrisburg is seeking a Scheduling Coordinator to manage clerical and scheduling tasks for the multidisciplinary team, under the Clinical Manager. This on-site hybrid role runs Monday through Friday, 7:30 am–4:00 pm, with holiday and weekend rotations.

Responsibilities include admissions coordination, visit verification, payroll duties, and ensuring excellent patient service. Requires a high school diploma and PC proficiency; Act 34 compliance training applies.

Qualifications

• High school diploma or GED required.
• 1 year related work experience preferred.
• Competency with PC preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
• Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
• Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
• Completes payroll duties as assigned
• Calls all new patients for an Admission visit or Resumption of Care visit
• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
• Responsible for maintaining the team master schedule and visit verification
• Performs scripted Welcome Calls and Outreach Calls to all new patients
• Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
• Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager
• Process, reconcile and distribute patient information as needed
• Accept patients, family and staff telephone calls and facilitate communication between team members.
• Update patient information, print patient information and reports as required and/or directed.

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

PC proficiency

Job description

UPMC Home Health in Harrisburg is seeking a Scheduling Coordinator to manage clerical and scheduling tasks for the multidisciplinary team, under the Clinical Manager. This on-site hybrid role runs Monday through Friday, 7:30 am–4:00 pm, with holiday and weekend rotations.

Responsibilities include admissions coordination, visit verification, payroll duties, and ensuring excellent patient service. Requires a high school diploma and PC proficiency; Act 34 compliance training applies.