Home Health Office & Intake Coordinator

The Pennant Group; Thousand Oaks (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Buena Vista Home Health, Palliative Care & Hospice is seeking a Business Office Coordinator in Thousand Oaks, CA to support administrative, intake, scheduling, and business office operations for the home health agency.

The role acts as a central point of contact for patients, families, referral sources, and staff, ensuring compliant, efficient workflows and accurate billing support. Strong communication and healthcare experience are essential.

Qualifications

• Healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• Ability to exercise discretion and independent judgment and demonstrate good communication.
• Demonstrates autonomy, flexibility and cooperation in performing job responsibilities.

Responsibilities

• Maintain office records, supplies, and document processing.
• Coordinate patient referrals, admissions, and intake processes.
• Verify insurance eligibility and obtain authorizations.
• Communicate with patients, families, physicians, and referral sources.
• Maintain accurate referral and patient records within the EMR system.
• Coordinate clinician schedules and territory assignments.
• Manage schedule changes, missed visits, and staffing needs.
• Perform data entry, pre-bill reviews, and final bill checks.
• Support reimbursement and billing processes.
• Answer incoming calls, emails, and correspondence.

Job description

Buena Vista Home Health, Palliative Care & Hospice is seeking a Business Office Coordinator in Thousand Oaks, CA to support administrative, intake, scheduling, and business office operations for the home health agency.

The role acts as a central point of contact for patients, families, referral sources, and staff, ensuring compliant, efficient workflows and accurate billing support. Strong communication and healthcare experience are essential.