Home Health Intake & Insurance Specialist

Rotech Healthcare; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Dental coverage

Vision coverage

Job summary

Rotech Healthcare is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification. You will be the first contact for patients and referrals, ensuring accurate intake and insurance qualification, and coordinating equipment and services.

Ideal candidates will have experience in home healthcare or medical billing, strong communication skills, and the ability to manage multiple tasks while maintaining confidentiality and quality service.

Qualifications

• Detail-oriented with experience in intake and insurance verification.
• Ability to work in a fast-paced, patient-centered environment.
• Excellent communication and collaboration with patients, caregivers, and teams.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations including deposits and batch reporting.
• Maintain organized records and referral logs in accordance with standards.
• May cover on-call and drive to patient homes when needed.

Skills

Verbal communication

Written communication

Teamwork

Problem-solving

Time management

Organizational skills

Confidentiality

Multi-tasking

Education

HS diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification. You will be the first contact for patients and referrals, ensuring accurate intake and insurance qualification, and coordinating equipment and services.

Ideal candidates will have experience in home healthcare or medical billing, strong communication skills, and the ability to manage multiple tasks while maintaining confidentiality and quality service.