Home Health Intake & Insurance Verification Specialist

Rotech Healthcare Inc.; Duluth (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Benefits package

401(k) plan

Medical coverage

Employee discounts

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and smooth coordination of durable medical equipment and respiratory services. The role requires experience in home healthcare or medical billing, strong communication skills, and the ability to multi-task in a fast-paced

Qualifications

• Experience in home healthcare, medical billing, or insurance verification preferred.
• Strong written and verbal communication in English.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products.
• Maintain organized records and referral logs.
• Assist with on-call rotations and home deliveries as needed.

Skills

Customer service

Communication

Multitasking

Time management

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite (Outlook/Word/Excel)

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and smooth coordination of durable medical equipment and respiratory services. The role requires experience in home healthcare or medical billing, strong communication skills, and the ability to multi-task in a fast-paced