Home Healthcare Intake & Insurance Verification Specialist

Rotech Healthcare Inc.; Hiawatha (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health coverage

401(k) plan

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Responsibilities include verifying coverage, coordinating documentation, and supporting offices with billing and service setup.

Qualifications

• Candidates may qualify through a combination of education, training and relevant work experience.
• Education requirements per federal, state or local law, regulation, licensing, or contract.
• Preferred: experience in home healthcare, medical billing, or patient intake.

Responsibilities

• Verify insurance coverage and intake for patients and referrals.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Maintain organized records and referral logs in compliance with applicable standards (e.g., JCAHO).
• May cover on-call rotations and drive a company vehicle for home deliveries.

Skills

Communication

Time management

Organization

Attention to detail

Multi-tasking

Teamwork

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Responsibilities include verifying coverage, coordinating documentation, and supporting offices with billing and service setup.