Home Health Intake Coordinator

Choice Health at Home; Federal Way (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Health Savings Account

Life insurance

Disability insurance

Paid time off

Job summary

Choice Health at Home is looking for a Home Health Intake Coordinator in Federal Way, WA. In this full-time role, you will manage the patient referral process, serving as a key liaison between hospitals, physicians, patients, and clinical staff.

Ideal candidates will have professional experience with insurance or a home health office, alongside strong organizational skills and attention to detail. This role includes benefits such as medical, dental, and vision insurance, 401(k) options, and paid

Qualifications

• Professional experience working with insurance or in a home health office.
• Excellent computer, organizational, and customer service skills.
• Strong communication skills and attention to detail.
• Valid driver’s license and auto insurance.

Responsibilities

• Receive, review, and accurately document new referrals.
• Verify insurance eligibility, benefits, and payer sources.
• Obtain and track insurance authorizations and certifications.
• Enter patient and referral information into the medical record.
• Coordinate with Nursing Supervisors and interdisciplinary teams.
• Communicate effectively with patients and healthcare professionals.
• Respond to agency and patient needs professionally.

Skills

Insurance knowledge

Customer service skills

Organizational skills

Communication skills

Attention to detail

Tools

HomeCare HomeBase

Job description

Home Health Intake Coordinator

Full-Time WA - Federal Way Home Health Branch, Federal Way, WA, US

Use your insurance knowledge or home health office experience to helppatients access the care they need.

Choice Health at Home is seeking an organized, customer-focused Intake Referral Coordinator to manage the initial patient referral process. You will serve as a key liaison between hospitals, physicians, patients, families, and clinical staff to support a seamless start of care.

Professional experience working with insurance or in a home health office is required.

What You’ll Do

Receive, review, and accurately document new referrals in a timely manner.

Verify insurance eligibility, benefits, and payer sources.

Obtain, maintain, and track insurance authorizations and initial certifications.

Accurately enter patient and referral information into the electronic medical record.

Coordinate with Nursing Supervisors, patients, and the interdisciplinary team to support timely care.

Communicate effectively with patients, families, staff, healthcare professionals, and referral sources.

Respond to agency and patient needs professionally, using sound judgment and problem-solving skills.

Participate in agency training and the Quality Assessment and Performance Improvement (QAPI) program.

Follow agency policies and support a commitment to quality patient care.

Qualifications

Required:

Professional experience working with insurance or in a home health office.

Excellent computer, organizational, and customer service skills.

Strong communication skills and attention to detail.

Valid driver’s license and auto insurance.

Preferred:

At least one year of referral intake experience.

Experience with third-party payers, Medicare, and Medicaid.

Medical field background and familiarity with medical terminology.

HomeCare HomeBase experience.

Benefits and Perks

• Medical, dental, and vision insurance.
• 401(k) eligibility after three months of service, with immediate 100% vesting. Choice Health at Home matches 100% of the first 3% you contribute each pay period.
• Health Savings Account.
• Life insurance.
• Short- and long-term disability insurance.
• Paid time off and paid holidays.