Home Health Branch Coordinator: Admin & Billing Lead

Humana, Inc.; Boynton Beach (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401(k) retirement savings plan

Job summary

Humana, Inc. is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department in Florida.

You will coordinate communications, manage supplies, and process accounts payable, with duties expanding as census changes require. Responsibilities include preparing patient packets, processing orders, scanning documents within 24 hours, and ensuring HIPAA and privacy program adherence.

Qualifications

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Scan documents into the chart within 24 hours of stamp date.
• Fax discharge/transfer/episode summaries to physicians as task appears.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow with the administrative team to release claims timely.
• Adhere to HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to Agency Policies and Employee Handbook Guidelines.
• Manage incoming telephone calls professionally; screen and route them.
• Maintain and administer the phone system and roster.
• Process incoming and outgoing mail.
• Manage, order, and distribute office and medical supplies.
• Assist with EOE billing tasks.
• Process all accounts payable and routing.

Skills

Customer service skills

Effective communication

Organized and detail-oriented

Problem solving

Communicate with diverse individuals

Education

High school diploma or equivalent

Job description

Humana, Inc. is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department in Florida.

You will coordinate communications, manage supplies, and process accounts payable, with duties expanding as census changes require. Responsibilities include preparing patient packets, processing orders, scanning documents within 24 hours, and ensuring HIPAA and privacy program adherence.