Home Goods Sales Lead & Customer Experience Captain

Williams-Sonoma, Inc.; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits

Cross-brand opportunities

Online learning

Job summary

Williams-Sonoma, Inc. seeks a Lead, Sales (Key Holder) in Dallas, TX to inspire customers and bring the brand to life on the sales floor. You will help customers find products that fit their entertaining style and support store leadership in daily operations.

The role requires 1–3 years of retail sales with supervisory exposure, strong communication, and a passion for home design and merchandising. Great team environment and growth opportunities are offered.

Qualifications

• 1–3 years retail sales experience with shift supervision experience preferred.
• Effective communication, organization and leadership skills.
• Experience in home related design, visual merchandising, or stockroom preferred (not required).

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing world-class service to guests
• Ensure store meets visual, replenishment, cleanliness, safety and back-of-house standards during manage-on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Communication

Leadership

Retail sales

Shift supervision

Home design/visual merchandising

Job description

Williams-Sonoma, Inc. seeks a Lead, Sales (Key Holder) in Dallas, TX to inspire customers and bring the brand to life on the sales floor. You will help customers find products that fit their entertaining style and support store leadership in daily operations.

The role requires 1–3 years of retail sales with supervisory exposure, strong communication, and a passion for home design and merchandising. Great team environment and growth opportunities are offered.