Home Design Studio Consultant & Sales Expert

Williams-Sonoma, Inc.; Lebanon (Lebanon County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision insurance, +

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers at home and in-store, guiding them through design concepts and project completions. You will close sales at the cash wrap, support brand engagement, and provide world-class service to ensure a seamless purchase experience.

The role emphasizes knowledge of design trends, ability to manage complex orders, and strong clienteling and communication skills to drive store sales and customer loyalty.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Customer follow-up

Multitasking

Retail sales experience

Customer service

Job description

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers at home and in-store, guiding them through design concepts and project completions. You will close sales at the cash wrap, support brand engagement, and provide world-class service to ensure a seamless purchase experience.

The role emphasizes knowledge of design trends, ability to manage complex orders, and strong clienteling and communication skills to drive store sales and customer loyalty.