Home Design Consultant

Crate and Barrel; Natick (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel Designers help customers envision possibilities with home design trends, guiding purchases from whole-home projects to single pieces. They use design tools for moodboards, floor plans, and presentations, conducting in-store, in-home, and virtual consultations to deliver on brand aesthetics.

Role focuses on driving sales, leveraging leads, and maintaining an active salesfloor presence, with strong collaboration within store and design teams to support business goals.

Qualifications

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/customer service experience.
• Experience working one on one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, design tool experience preferred.
• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers.
• Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations.
• Lead design consultations in person (in-store or in-home) or via email, phone and virtual.
• Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service.
• Develop new and lasting relationships with customers through networking and clienteling.

Skills

Clienteling

Sales & upselling

Communication skills

Design consultations

Technology affinity

Team collaboration

Tools

Google Suite

2D/3D design tools

iPad

Job description

Crate and Barrel Designers help customers envision possibilities with home design trends, guiding purchases from whole-home projects to single pieces. They use design tools for moodboards, floor plans, and presentations, conducting in-store, in-home, and virtual consultations to deliver on brand aesthetics.

Role focuses on driving sales, leveraging leads, and maintaining an active salesfloor presence, with strong collaboration within store and design teams to support business goals.