Home Carre Operations Manager

A VILLAGE HOME CARE LLC; Orangeburg (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Mileage from the office

401(k) matching

Bonus based on performance

Job summary

A Village Home Care in Orangeburg, SC is seeking an experienced Office Operations Manager to oversee daily office workflows and ensure efficient service delivery.

You will lead caregiver staffing, onboarding, scheduling, and coaching, while maintaining client communication, regulatory compliance, and accurate documentation. This role requires strong leadership, organizational skills, and a customer-focused approach to support high-quality home care services.

Qualifications

• Bachelor’s degree in Business or related field.
• Certified Nursing Assistant preferred.
• Experience in home care operations preferred.
• Strong leadership and staff-management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.
• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.
• Monitor staffing needs and assist with caregiver and on-call schedules to maintain client coverage and maintain positive client relationships.
• Support compliance with home care regulations, company policies, documentation requirements, and workers’ compensation processes.
• Support assigned financial and administrative functions, including billing, payroll review, expense monitoring, budget tracking, and related reporting.
• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on scheduling needs.

Skills

Organizational skills

Time management

Communication

Leadership

Problem solving

Regulatory knowledge

Computer skills

Staff management

Discretion

Education

Bachelor’s degree in Business or related field

Certified Nursing Assistant preferred

Tools

Scheduling software

Billing software

Recordkeeping systems

Job description

Benefits:

• Mileage from the office
• 401(k) matching
• Bonus based on performance

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Key Responsibilities

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.
• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.
• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage. Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards. Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.
• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers ‘compensation processes; promptly elevate identified compliance concerns.
• Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and related reporting, as designated by the Founder/CEO.
• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and established scheduling expectations.
• Perform other duties related to the position as assigned by the Founder/CEO.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and interpersonal skills.
• Demonstrated leadership, coaching, and staff-management capabilities.
• Strong problem-solving and decision-making skills.
• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.
• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.
• Previous home care industry or comparable operations-management experience preferred.
• Ability to handle sensitive employee and client information with discretion and confidentiality.
• Bachelor’s degree in Business or a related field
• Certified Nursing Assistant preferred