Home Care Supervisor for Community Care Program of Illinois Dept on Aging

Safe Life Home Health Care; Lombard (IL); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Salary: $50,000 - $60,000 annually

Health, dental, and vision insurance

401(k)

Paid time off

Flexible schedule

Résumé du poste

Safe Life Home Healthcare, LLC in Lombard, IL seeks an experienced Home Care Supervisor/Operations Manager to lead the CCP vertical while supporting current operations. This role offers significant growth opportunities and a chance to shape service delivery for seniors and adults with disabilities.

You will manage administrative duties, staffing, data entry, and regulatory compliance, coordinating CCP with existing home health services to ensure high-quality client care.

Qualifications

• Strong written/verbal English communication is required.
• Exceptional organizational abilities are essential.
• Proficiency with MS Office and basic computer skills are required.
• Prior office experience is necessary.
• Must pass Homecare Supervisor Certification (3 months).
• Experience with CCP program management is preferred.

Responsabilités

• Administrative Duties: answer and transfer phone calls, provide quality customer service, maintain filing systems, lead CCP vertical establishment, build relationships with CCUs and community partners, manage incoming client referrals.

Connaissances

Strong written/verbal English

Exceptional organizational abilities

Computer proficiency (MS Office)

Prior office experience

IDOA compliance knowledge

CCP program management experience

Outils

WellSky Personal Care (Clear Care)

Description du poste

Location: Lombard IL

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Location: Lombard IL

About Us

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.

Position Overview

We're seeking an experienced Home Care Supervisor/Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities

Administrative Duties

• Answer and transfer phone calls
• Provide quality customer service
• Maintain filing systems
• Lead the establishment of CCP vertical
• Build relationships with CCUs and community partners
• Manage incoming client referrals

Staffing Responsibilities

• Recruit, hire, and terminate employees
• Conduct pre-service and in-service training
• Coordinate client care (caseload up to 50 clients)
• Communicate with vendors regarding documentation and service deviations

Data Entry & Operations

• Enter and maintain employee/client data accurately
• Manage client assessments and visit reports
• Ensure compliance with IDoA requirements
• Integrate CCP operations with existing home health services

Supervisory Responsibilities

• Create/update client and employee folders
• Conduct quarterly evaluations
• Process timesheets and manage payroll reports
• Submit accurate payroll dataDevelop operational procedures for CCP services

Customer Service

• Refer clients to appropriate programs
• Assist with service applications
• Respond to inquiries within 24 hours
• Resolve client/employee issues efficiently

Required Qualifications

• Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus)
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification (3 months)

Preferred Qualifications

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program management experience
• Track record in scaling healthcare operations

Benefits

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule

Schedule

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL