CCP Program Supervisor IDoA CCP Program Experience Required

Safe Life Home Health Care; Lombard (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Salary: $50,000 - $60,000 annually

Health, dental, and vision insurance

401(k)

Paid time off

Flexible schedule

Job summary

Safe Life Home Healthcare in Lombard, IL is expanding its CCP services and seeks an experienced Home Care Supervisor to lead the new vertical while sustaining current operations. The role emphasizes process development, client care coordination, and regulatory compliance.

The candidate will recruit and train staff, manage a 50-client caseload, and ensure timely responses to inquiries, with a focus on quality patient outcomes and community integration.

Qualifications

• CCP supervision experience is required.
• Strong written and verbal English communication; knowledge of Spanish or another language is a plus.
• Excellent organizational abilities and attention to detail.
• Proficiency with Microsoft Office and data entry/record-keeping.
• Homecare Supervisor Certification is required within 3 months of hire.

Responsibilities

• Lead the CCP vertical and support existing operations.
• Recruit, hire, and train staff; manage a caseload of up to 50 clients.
• Enter and maintain employee/client data; ensure IDoA compliance.
• Develop operational procedures for CCP services and supervise client care.
• Refer clients to appropriate programs and assist with applications; respond to inquiries within 24 hours.

Skills

CCP supervision

English communication

Organizational skills

Microsoft Office

Office experience

Education

Homecare Supervisor Certification

Tools

WellSky Personal Care platform

Job description

Location: Lombard IL

About Us

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Location: Lombard IL

About Us

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.

Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.

Position Overview

We're seeking an experienced Home Care Supervisor to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities

Administrative Duties

• Answer and transfer phone calls
• Provide quality customer service
• Maintain filing systems
• Lead the establishment of CCP vertical
• Build relationships with CCUs and community partners
• Manage incoming client referrals

Staffing Responsibilities

• Recruit, hire, and terminate employees
• Conduct pre-service and in-service training
• Coordinate client care (caseload of up to 50 clients)
• Communicate with vendors regarding documentation and service deviations

Data Entry & Operations

• Enter and maintain employee/client data accurately
• Manage client assessments and visit reports
• Ensure compliance with IDoA requirements
• Integrate CCP operations with existing home health services

Supervisory Responsibilities

• Create/update client and employee folders
• Conduct quarterly evaluations
• Process timesheets and manage payroll reportsSubmit accurate payroll data
• Develop operational procedures for CCP services

Customer Service

• Refer clients to appropriate programs
• Assist with service applications
• Respond to inquiries within 24 hours
• Resolve client/employee issues efficiently

Required Qualifications

• CCP supervision experience is a must.
• Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus)
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification (3 months)

Preferred Qualifications

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program experience
• Track record in scaling healthcare operations

Benefits

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule

Schedule

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL