Home Care Scheduling & Staffing Lead

Happy to Help Caregiving; Pocatello (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

Happy to Help Caregiving in Idaho is seeking a Scheduling Coordinator to manage caregiver schedules, respond to call-outs, and coordinate replacements to ensure consistent client care. You will work with the office team, families, and caregivers, maintain accurate records in our scheduling and payroll systems, and follow policies to protect client safety and confidentiality.

Experience in staffing, healthcare coordination, or home care is preferred; strong organizational, communication, and

Qualifications

• Strong scheduling, organization, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional during call-outs and staffing emergencies.
• Strong attention to detail and commitment to accurate documentation.

Responsibilities

• Build, maintain, and adjust caregiver schedules based on client needs, caregiver availability, approved service areas, qualifications, transportation limitations, and client-specific requirements.
• Respond promptly to caregiver call-outs, late arrivals, early departures, missed visits, coverage gaps, and other service interruptions.
• Locate and coordinate replacement caregivers to maintain consistent client care.
• Communicate schedule confirmations, changes, expectations, and client-specific information clearly and professionally.
• Serve as a primary point of contact for caregivers, clients, families, and members of the office team.
• Monitor open visits, staffing shortages, caregiver availability, and upcoming coverage risks.
• Review and address missed punches, manual time entries, EVV exceptions, scheduling discrepancies, mileage submissions, travel time, and other timekeeping concerns.
• Support care-note verification and payroll-readiness processes as assigned.
• Identify and promptly escalate changes in client condition, falls, injuries, hospitalizations, medication concerns, unsafe conditions, boundary concerns, complaints, suspected abuse, neglect, or exploitation, and other priority care concerns.
• Ensure caregivers receive relevant, factual safety information before accepting assignments with known risks or behavioral concerns.
• Support caregivers who report unsafe, inappropriate, or out-of-scope working conditions.
• Maintain accurate and timely documentation in AxisCare and other company-approved systems.
• Coordinate with the Recruiting Manager and branch leadership regarding staffing shortages, caregiver availability, and urgent hiring needs.
• Follow company policies related to client safety, caregiver safety, confidentiality, privacy, wage-and-hour requirements, transportation, and documentation.
• Participate in scheduled on-call coverage and remain reachable and able to access necessary systems while assigned.
• Protect confidential client, employee, payroll, and company information.

Skills

Scheduling

Organization

Time management

Verbal and written communication

Attention to detail

Multitasking

Confidentiality

Calm under pressure

Tools

AxisCare

EVV systems

Job description

Happy to Help Caregiving in Idaho is seeking a Scheduling Coordinator to manage caregiver schedules, respond to call-outs, and coordinate replacements to ensure consistent client care. You will work with the office team, families, and caregivers, maintain accurate records in our scheduling and payroll systems, and follow policies to protect client safety and confidentiality.

Experience in staffing, healthcare coordination, or home care is preferred; strong organizational, communication, and