Caregiver Scheduling & Staffing Lead

Happy to Help Caregiving; Twin Falls (ID); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Happy to Help Caregiving provides compassionate, non-medical in-home care that helps clients remain safe, comfortable, and independent in the place they know best: home. We support families through companionship, personal care, respite care, and veteran-focused services, always with an emphasis on dignity, respect, and dependable support.

We are seeking a scheduling coordinator to build and maintain caregiver schedules, resolve coverage gaps, coordinate replacements, and communicate clearly with

Qualifikationen

• Previous experience in staffing, scheduling, healthcare coordination, home care, office management, customer service, or a related field is preferred.
• Strong scheduling, organization, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional during call-outs, staffing emergencies, and rapidly changing situations.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities and follow through on time-sensitive responsibilities.

Aufgaben

• Build, maintain, and adjust caregiver schedules based on client needs, caregiver availability, approved service areas, qualifications, transportation limitations, and client-specific requirements.
• Respond promptly to caregiver call-outs, late arrivals, early departures, missed visits, coverage gaps, and other service interruptions.
• Locate and coordinate replacement caregivers to maintain consistent client care.
• Communicate schedule confirmations, changes, expectations, and client-specific information clearly and professionally.
• Serve as a primary point of contact for caregivers, clients, families, and members of the office team.
• Monitor open visits, staffing shortages, caregiver availability, and upcoming coverage risks.
• Review and address missed punches, manual time entries, EVV exceptions, scheduling discrepancies, mileage submissions, travel time, and other timekeeping concerns.
• Support care-note verification and payroll-readiness processes as assigned.
• Identify and promptly escalate changes in client condition, falls, injuries, hospitalizations, medication concerns, unsafe conditions, boundary concerns, complaints, suspected abuse, neglect, or exploitation, and other priority care concerns.
• Ensure caregivers receive relevant, factual safety information before accepting assignments with known risks or behavioral concerns.
• Support caregivers who report unsafe, inappropriate, or out-of-scope working conditions.
• Maintain accurate and timely documentation in AxisCare and other company-approved systems.
• Coordinate with the Recruiting Manager and branch leadership regarding staffing shortages, caregiver availability, and urgent hiring needs.
• Follow company policies related to client safety, caregiver safety, confidentiality, privacy, wage-and-hour requirements, transportation, and documentation.
• Participate in scheduled on-call coverage and remain reachable and able to access necessary systems while assigned.
• Protect confidential client, employee, payroll, and company information.

Kenntnisse

Scheduling

Organization

Time management

Verbal communication

Written communication

Attention to detail

Documentation

Multitasking

Conflict resolution

Tools

AxisCare

EVV systems

Rippling

Payroll software

Jobbeschreibung

Happy to Help Caregiving provides compassionate, non-medical in-home care that helps clients remain safe, comfortable, and independent in the place they know best: home. We support families through companionship, personal care, respite care, and veteran-focused services, always with an emphasis on dignity, respect, and dependable support.

We are seeking a scheduling coordinator to build and maintain caregiver schedules, resolve coverage gaps, coordinate replacements, and communicate clearly with