Home Care Scheduler: Precise Client-Caregiver Matching

Help at Home; Providence (RI); On-site; USD 28,000 - 30,000; Full time

Job summary

Help at Home in Providence, RI, is seeking a Scheduling Specialist to staff home care cases with timeliness, accuracy, and compassion.

You will coordinate client and caregiver schedules, update and modify shifts in scheduling software, and communicate weekly with clients and caregivers to ensure service satisfaction.

The role requires attention to detail, strong organizational and communication skills, and a customer‑service oriented approach to support quality care.

Qualifications

• High school diploma or GED.
• Minimum two (2) years of previous experience.
• Previous experience in homecare scheduling.
• Experience with working with the elderly and/or disabled.

Responsibilities

• Coordinate client and caregiver schedules and fill open shifts with appropriate caregivers.
• Create and modify schedules in scheduling software in a timely manner.
• Communicate weekly with clients and caregivers regarding service satisfaction.
• Identify opportunities to provide services to new clients using professional customer service techniques.
• Participate in staff meetings with the Supervisor and other office staff.
• Perform light clerical and administrative duties as needed.
• Perform other related duties as assigned.

Skills

Time management

Attention to detail

Organizational skills

Problem solving

Verbal communication

Active listening

Customer service

Negotiation

Scheduling software

Education

High school diploma or GED

Tools

Microsoft Excel

Scheduling software (HHAeXchange)

Microsoft Office Suite

Job description

Help at Home in Providence, RI, is seeking a Scheduling Specialist to staff home care cases with timeliness, accuracy, and compassion.

You will coordinate client and caregiver schedules, update and modify shifts in scheduling software, and communicate weekly with clients and caregivers to ensure service satisfaction.

The role requires attention to detail, strong organizational and communication skills, and a customer‑service oriented approach to support quality care.