Home Care Scheduler & On-Call Coordinator

Seniors Choosing to Live at Home; New Bern (NC); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Seniors Choosing to Live at Home, a locally owned home care agency serving Eastern North Carolina, seeks a detail-oriented Home Care Scheduler / Staffing Coordinator to join our team.

The successful candidate will create and manage caregiver schedules, coordinate on-call rotations, and maintain clear communication with Members, families, and management. This fast-paced role requires organization, discretion, and reliability.

Formación

• Associate degree or higher from an accredited institution is required.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving skills and the ability to make decisions independently.
• Proficiency with computers, email, and office software.
• Dependable attendance and a strong work ethic.
• Availability to participate in a rotating weekend on-call schedule is required.

Responsabilidades

• Create, maintain, and adjust daily and weekly caregiver schedules.
• Coordinate caregiver assignments based on Member needs, qualifications, availability, and location.
• Respond promptly to caregiver call-outs, scheduling conflicts, and last-minute staffing changes.
• Ensure all Member shifts are appropriately staffed and minimize interruptions in care.
• Manage and coordinate the rotating on-call schedule.
• Participate in on-call rotation, including some weekends.
• Communicate professionally with caregivers, Members, families, and office management.
• Monitor caregiver attendance, punctuality, and compliance with scheduled shifts.
• Assist with onboarding new caregivers and coordinating their initial assignments.
• Maintain accurate scheduling records and caregiver availability.
• Monitor clock-ins/clock-outs and address discrepancies.
• Identify staffing shortages and communicate recruitment needs to management.
• Handle incoming calls, scheduling requests, and general inquiries.
• Work with management to maintain accountability and satisfaction.
• Maintain confidentiality and HIPAA compliance.
• Assist with additional administrative responsibilities as assigned.

Conocimientos

Organizational skills

Time management

Communication skills

Multitasking

Problem-solving

Attention to detail

Professional demeanor

HIPAA compliance awareness

Reliable attendance

Customer service orientation

Educación

Associate degree or higher

Descripción del empleo

Seniors Choosing to Live at Home, a locally owned home care agency serving Eastern North Carolina, seeks a detail-oriented Home Care Scheduler / Staffing Coordinator to join our team.

The successful candidate will create and manage caregiver schedules, coordinate on-call rotations, and maintain clear communication with Members, families, and management. This fast-paced role requires organization, discretion, and reliability.