Care Operations Lead — Scheduling & On-Call

Caring Senior Service; Raleigh (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Office schedule

Shared on-call

Growth opportunities

Job summary

Caring Senior Service – Raleigh, NC is seeking a dedicated Care Manager to join our team. This role focuses on organizing caregiver recruitment, scheduling, and client coordination to ensure safe, reliable home care for seniors.

The successful candidate will have strong communication, multitasking abilities, and a compassionate customer-service mindset, with a willingness to work in a fast-paced, team-oriented environment.

Qualifications

• Experience in home care, healthcare staffing, scheduling, or office management preferred.
• Strong organizational skills and ability to multitask.
• Excellent communication and customer service abilities.
• Ability to work independently as well as part of a team.

Responsibilities

• Recruit, interview, hire, and onboard caregivers.
• Coordinate caregiver schedules and ensure client coverage.
• Handle call-outs and last-minute scheduling changes.
• Maintain communication with caregivers, clients, and families.
• Assist with new client intake and service coordination.
• Monitor attendance, performance, and compliance.
• Maintain caregiver and client records and assist with daily operations.
• Participate in rotating on-call schedule, including after-hours coverage.

Skills

Strong organizational skills

Multitasking

Excellent communication

Customer service

Team player

Independent worker

Tools

Scheduling software

Electronic records systems

Job description

Caring Senior Service – Raleigh, NC is seeking a dedicated Care Manager to join our team. This role focuses on organizing caregiver recruitment, scheduling, and client coordination to ensure safe, reliable home care for seniors.

The successful candidate will have strong communication, multitasking abilities, and a compassionate customer-service mindset, with a willingness to work in a fast-paced, team-oriented environment.