Home Care Scheduler – Dynamic Office & On-Call Support

Nova Leap Home Health- South Deerfield; Deerfield (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Nova Leap Home Health in South Deerfield, MA, is seeking a reliable Home Care Scheduler to join our local office. The role focuses on coordinating caregiver schedules and ensuring consistent, high-quality client care in a fast-paced environment.

The ideal candidate thrives under changing priorities, has strong organizational skills, and demonstrates excellent verbal and written communication. Office experience and MS Office proficiency are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous office or administrative experience.
• Strong computer skills, including Microsoft Office or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service skills.
• Ability to remain professional and solution-focused under pressure.
• Work independently while also contributing to the team.
• Reliable attendance and consistent follow-through.
• Willingness to participate in rotating on-call schedule.

Responsibilities

• Independently manage and maintain the daily client and caregiver schedule.
• Coordinate caregiver assignments based on client needs, employee availability, location, and qualifications.
• Respond quickly to caregiver call-outs, late arrivals, and other last-minute schedule changes.
• Fill open shifts and maintain continuity of care for clients.
• Answer incoming telephone calls and triage client, caregiver, and office needs.
• Maintain scheduling documentation in the agency's software system.
• Enter and track employee time-off requests.
• Distribute client and caregiver schedules as needed.
• Track caregiver credentials and ensure documentation remains current.
• Track required employee education and training requirements.
• Complete filing, data entry, scanning, faxing, and other administrative tasks.
• Communicate professionally with clients, families, caregivers, and office teammates.
• Maintain confidentiality and comply with Nova Leap Home Health policies.
• Participate in rotating after-hours and weekend on-call schedule with stipend.

Skills

Dependa bility

Organizational skills

Multitasking

Customer service

Professional communication

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nova Leap Home Health in South Deerfield, MA, is seeking a reliable Home Care Scheduler to join our local office. The role focuses on coordinating caregiver schedules and ensuring consistent, high-quality client care in a fast-paced environment.

The ideal candidate thrives under changing priorities, has strong organizational skills, and demonstrates excellent verbal and written communication. Office experience and MS Office proficiency are preferred.