Home Care Operations Supervisor

Home Health Care, Inc.; Montgomeryville (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Job summary

CareSense Home Care is seeking an Office Supervisor to oversee daily office operations and coordinate staffing for home care services in the Montgomeryville area. You will supervise staff, assist with caregiver scheduling, and ensure documentation and compliance across the office.

The role requires strong organizational skills, effective communication, and experience with scheduling software and EVV systems. Join a team dedicated to high-quality home care and patient confidentiality.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous home care, healthcare, staffing, or office management experience preferred.
• Supervisory or leadership experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers and Microsoft Office.
• Experience with HHAeXchange, EVV systems, or home care scheduling software preferred.

Responsibilities

• Oversee daily office operations and supervise office staff.
• Supervise staffing coordinators and administrative personnel.
• Manage caregiver staffing and scheduling; assist with filling openings.
• Monitor caregiver attendance, call-offs, and scheduling issues.
• Ensure caregivers are cleared and approved before assignments.
• Assist with onboarding and required employment documentation.
• Monitor EVV/HHAeXchange for clock-ins/outs and documentation concerns.
• Maintain client and caregiver records, authorizations, and service documentation.
• Respond to client, family, caregiver, and Service Coordinator concerns.
• Assist with complaints, incidents, and follow-up documentation.
• Communicate changes in client services, authorizations, or staffing to the team.
• Ensure compliance with policies, payer requirements, and state regulations.
• Assist with audits, records review, and quality improvement activities.
• Provide training, coaching, and guidance to office staff.
• Escalate clinical concerns to the appropriate nurse or supervisor.
• Maintain confidentiality per HIPAA and policy.

Skills

Supervisory Experience

Organizational Skills

Communication Skills

Problem-Solving

Microsoft Office

Scheduling Knowledge

Education

High School Diploma or Equivalent

College Degree Preferred

Tools

HHAeXchange

Microsoft Office Suite

Job description

CareSense Home Care is seeking an Office Supervisor to oversee daily office operations and coordinate staffing for home care services in the Montgomeryville area. You will supervise staff, assist with caregiver scheduling, and ensure documentation and compliance across the office.

The role requires strong organizational skills, effective communication, and experience with scheduling software and EVV systems. Join a team dedicated to high-quality home care and patient confidentiality.