Home Care Operations Manager: Lead Caregivers & Clients

Senior Helpers Eastside; Firloch (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO & Sick Leave

Health insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Pet Insurance

FSA

HSA

Professional development

Job summary

Senior Helpers Eastside in Washington state is seeking a Home Care Manager who is organized, compassionate, and driven to lead day-to-day operations, support our caregivers, and deliver exceptional service to local families. This role offers hourly pay of $24–$30, performance-based bonuses, and a comprehensive benefits package including health, dental, vision, PTO, 401(k), and more.

You will supervise scheduling, recruit and develop caregivers, maintain records, and ensure high-quality in-home

Qualifications

• At least one year of office management, scheduling, healthcare administration, home care, or related experience preferred.
• Strong organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and internet-based applications.
• Ability to learn new software quickly and work independently as well as collaboratively.

Responsibilities

• Oversee daily office operations and caregiver scheduling.
• Coordinate caregiver recruitment, onboarding, training, recognition, and performance improvement.
• Build strong caregiver relationships that support engagement, retention, and performance.
• Maintain accurate records that meet state requirements and organized processes.
• Identify problems, take initiative, and improve operational efficiency.
• Coordinate client services and caregiver schedules to support reliable, consistent care.
• Serve as a responsive point of contact for clients, families, and caregivers.
• Address questions and concerns with compassion, professionalism, and follow-through.
• Communicate changing client needs and service updates to appropriate team members.
• Help maintain accurate client information, schedules, and service documentation.
• Identify opportunities to improve client satisfaction, strengthen relationships, and support client retention.

Skills

Office management

Scheduling

Healthcare administration

Home care

Communication

MS Office

Detail orientation

Education

Bachelor's degree preferred

Healthcare administration degree

Tools

Microsoft Word

Excel

Outlook

Internet-based apps

Job description

Senior Helpers Eastside in Washington state is seeking a Home Care Manager who is organized, compassionate, and driven to lead day-to-day operations, support our caregivers, and deliver exceptional service to local families. This role offers hourly pay of $24–$30, performance-based bonuses, and a comprehensive benefits package including health, dental, vision, PTO, 401(k), and more.

You will supervise scheduling, recruit and develop caregivers, maintain records, and ensure high-quality in-home