Office Manager

Senior Helpers Eastside; Firloch (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO & Sick Leave

Health insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Pet Insurance

FSA

HSA

Professional development

Job summary

Senior Helpers Eastside in Washington state is seeking a Home Care Manager who is organized, compassionate, and driven to lead day-to-day operations, support our caregivers, and deliver exceptional service to local families. This role offers hourly pay of $24–$30, performance-based bonuses, and a comprehensive benefits package including health, dental, vision, PTO, 401(k), and more.

You will supervise scheduling, recruit and develop caregivers, maintain records, and ensure high-quality in-home

Qualifications

• At least one year of office management, scheduling, healthcare administration, home care, or related experience preferred.
• Strong organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and internet-based applications.
• Ability to learn new software quickly and work independently as well as collaboratively.

Responsibilities

• Oversee daily office operations and caregiver scheduling.
• Coordinate caregiver recruitment, onboarding, training, recognition, and performance improvement.
• Build strong caregiver relationships that support engagement, retention, and performance.
• Maintain accurate records that meet state requirements and organized processes.
• Identify problems, take initiative, and improve operational efficiency.
• Coordinate client services and caregiver schedules to support reliable, consistent care.
• Serve as a responsive point of contact for clients, families, and caregivers.
• Address questions and concerns with compassion, professionalism, and follow-through.
• Communicate changing client needs and service updates to appropriate team members.
• Help maintain accurate client information, schedules, and service documentation.
• Identify opportunities to improve client satisfaction, strengthen relationships, and support client retention.

Skills

Office management

Scheduling

Healthcare administration

Home care

Communication

MS Office

Detail orientation

Education

Bachelor's degree preferred

Healthcare administration degree

Tools

Microsoft Word

Excel

Outlook

Internet-based apps

Job description

$24-$30/hour + Performance-Based Bonuses

Are you an organized, compassionate, and driven professional who enjoys solving problems, building relationships, and making things happen? Do you take initiative, thrive in a fast-paced environment, and want your work to make a meaningful difference?

At Senior Helpers Eastside, we empower seniors to age with dignity, and we need an exceptional Home Care Manager to help us do it. We are looking for a dedicated, compassionate leader to manage day-to-day operations, support and develop our amazing caregivers, and provide exceptional service to local families.

Why Join Us?

• Great Place to Work® Certified: Join a team that values its people.
• Autonomy and Trust: Take ownership of your work without unnecessary micromanagement.
• Variety and Challenge: Enjoy a dynamic role spanning operations, client services, caregiver leadership, and problem-solving.
• A Voice in the Business: Work alongside the owner and help shape our growth.
• Meaningful Work: Help seniors receive compassionate care at home while supporting their families and caregivers.
• Opportunity to Grow: Develop your skills and take on greater responsibility as the business expands

What You'll Do

Office Operations and Caregiver Management

• Oversee daily office operations and caregiver scheduling.
• Coordinate caregiver recruitment, hiring, onboarding, training, recognition, and performance improvement.
• Build strong caregiver relationships that support engagement, retention, and performance.
• Maintain accurate records that meet state requirements and organized processes.
• Identify problems, take initiative, and improve operational efficiency.

Client Services and Relationship Management

• Coordinate client services and caregiver schedules to support reliable, consistent care.
• Serve as a responsive point of contact for clients, families, and caregivers.
• Address questions and concerns with compassion, professionalism, and follow-through.
• Communicate changing client needs and service updates to appropriate team members.
• Help maintain accurate client information, schedules, and service documentation.
• Identify opportunities to improve client satisfaction, strengthen relationships, and support client retention.

Who We're Looking For

The right person is proactive, dependable, resourceful, and energized by responsibility. You are someone who:

• Takes initiative and solves problems independently.
• Is highly organized and manages competing priorities effectively.
• Communicates clearly and builds trust with clients, families, and caregivers.
• Balances compassion with accountability and sound judgment.
• Enjoys helping others succeed and contributes to a positive, collaborative workplace culture.
• Takes responsibility for results and is motivated to learn, improve, and grow.

Being an engaged team member who actively contributes to a positive, supportive workplace culture is essential to success in this organization.

Qualifications

• At least one year of office management, scheduling, healthcare administration, home care, or related experience preferred.
• Strong organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and internet-based applications.
• Ability to learn new software quickly and work independently as well as collaboratively.
• Strong work ethic, integrity, initiative, and a positive attitude.
• Bachelor's degree preferred.

Home care experience is helpful, but we're open to candidates with transferable experience who demonstrate initiative, strong people skills, and a genuine desire to learn.

Compensation & Benefits

Competitive Pay and the Opportunity to Earn More

• $24-$30/hour, depending on experience and qualifications.
• Performance-based bonuses tied to established goals and results.
• Paid Time Off (PTO)/paid sick leave in accordance with applicable requirements.
• Health, dental, and vision insurance.
• IWELL Wellness platform.
• Voluntary Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity coverage.
• Voluntary Long-Term Disability
• 401(k) retirement plan.
• Life Insurance.
• Pet insurance.
• Prepaid legal services.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Employee Assistance Program (EAP).
• Identity theft protection.
• Employee discounts for travel, hotels, movies, theme parks, car rentals, and more.
• Employee rewards programs.
• Pay on Demand.Mileage reimbursement for eligible business-related travel.
• Professional development and opportunities for increased responsibility as the business grows.

We believe people who take ownership and deliver results should have the opportunity to be recognized and rewarded. We value initiative, welcome new ideas, and trust our team to make meaningful contributions.

Ready to Make a Difference?

Bring your drive. Help us grow. Get rewarded for your results. Apply today! Tell us what strengths you would bring to Senior Helpers Eastside and why this opportunity excites you.

About Senior HelpersEastside

We are an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers®. Since 2005, Senior Helpers has been a leading franchisor of in-home senior care businesses, with locations across the country.

Our services range from specialized care for individuals with chronic conditions to companionship and assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life of our clients, their families, and our employees.

Senior Helpers Eastside is proud to be an equal opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, and local laws.

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