Caregiver and Client Services Manager

Senior Helpers Parent Account; Kirkland (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Autonomy & trust

Voice in the business

Dynamic, varied role

Career growth

Job summary

Senior Helpers Eastside seeks a Caregiver and Client Services Manager to lead daily operations, mentor the caregiving team, and ensure top‑tier care for local families.

If you are proactive and organized, you will own caregiver management, client relations, and growth initiatives with the owner. Competitive pay and bonuses are part of the package.

Qualifications

• 1+ year caregiver/client services management in healthcare/home care.

Responsibilities

• Lead caregiver management: onboarding, performance development, training programs.
• Conduct QA site checks to ensure care plans and safety standards.
• Manage scheduling, timesheets, and daily logs to minimize lost hours.
• Collaborate with owner to coach team and ensure smooth office communication.

Skills

High organization

Independent initiative

Strong people skills

Balanced approach

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

$24–$30/hour + Performance-Based Bonuses

About Us

At Senior Helpers Eastside, we empower seniors to age safely and with dignity in the comfort of their own homes. We are a Great Place to Work® Certified organization that values autonomy, trust, and collaboration.

We are looking for an exceptional Caregiver and Client Services Manager to lead daily operations, mentor our caregiving team, and ensure local families receive world-class care and peace of mind. If you are a proactive, organized problem-solver who wants your work to make a real difference - and help shape the growth of a thriving business - we want to hear from you.

Why Join Our Team?

• Competitive Pay & Bonuses: Earn $24–$30/hour plus performance-based bonuses that reward your impact.
• Autonomy & Trust: Take true ownership of your role without unnecessary micromanagement.
• A Voice in the Business: Work directly with the owner to help drive strategy and company growth.
• Dynamic, Varied Role: No two days are the same; span operations, scheduling, caregiver mentorship, and client relations.
• Clear Career Growth: Expand your leadership responsibilities as our business continues to scale.

What You'll Do

Caregiver Leadership & Operations

• Serve as the main point of contact for caregiver management, including onboarding, performance development, and implementing training programs.
• Conduct quality assurance site checks to ensure care plans, safety standards, and Senior Helpers brand expectations are consistently met.
• Drive team morale by managing recognition programs (e.g., Caregiver of the Month) and publishing our caregiver newsletter.
• Monitor daily logs, timesheets, and scheduling software to track hours, manage call-outs, handle last‑minute shift changes, and minimize lost hours.
• Collaborate with the owner to coach internal team members and ensure seamless office communication.

Client Services & Relationship Management

• Coordinate reliable, consistent client‑caregiver schedules.
• Maintain accurate client files and service documentation in our home care software.
• Serve as a compassionate, responsive point of contact for clients and their families, addressing questions and concerns with professional follow‑through.
• Proactively identify opportunities to improve client satisfaction, strengthen relationships, and support retention.

Who You Are

You are proactive, dependable, resourceful, and energized by responsibility. You bring:

• High Organization: A knack for managing competing priorities seamlessly in a fast‑paced environment.
• Independent Initiative: The ability to take ownership, solve problems creatively, and drive results.
• Strong People Skills: Excellent written and verbal communication that builds instant trust with seniors, families, and caregivers.
• A Balanced Approach: The ability to blend deep empathy with accountability, sound judgment, and professionalism.

Qualifications

• Experience: At least 1 year of caregiver and/or client services management, healthcare administration, home care, or scheduling experience (home care experience is a plus, but we are open to transferable skills from candidates with high initiative and strong people skills).
• Tech Savvy: Proficient in Microsoft Word, Excel, Outlook, and quick to learn new industry‑specific software.
• Education: Bachelor’s degree preferred, but strong relevant career experience is equally valued.

Compensation & Benefits

Competitive Pay and the Opportunity to Earn More

• $24–$30/hour, depending on experience and qualifications.
• Performance-based bonuses tied to established goals and results.
• Paid Time Off (PTO)/paid sick leave in accordance with applicable requirements.
• Health, dental, and vision insurance.
• IWELL Wellness platform.
• Voluntary Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity coverage.
• Voluntary Long-Term Disability
• 401(k) retirement plan.
• Life Insurance.
• Pet insurance.
• Prepaid legal services.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Employee Assistance Program (EAP).
• Identity theft protection.
• Employee discounts for travel, hotels, movies, theme parks, car rentals, and more.
• Employee rewards programs.
• Pay on Demand.
• Mileage reimbursement for eligible business‑related travel.
• Professional development and opportunities for increased responsibility as the business grows.

About Senior HelpersEastside

We are an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers®. Since 2005, Senior Helpers has been a leading franchisor of in‑home senior care businesses, with locations across the country.

Our services range from specialized care for individuals with chronic conditions to companionship and assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life of our clients, their families, and our employees.

Senior Helpers Eastside is proud to be an equal opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, and local laws.