Client Services Lead - Home Health Care

BAYADA Home Health Care; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

Work-life balance

Career growth

PSLF eligibility

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Raleigh, NC Home Health Visits Office. You will provide superior client services, coordinate scheduling, and grow your caseload while building strong relationships with clients, referral sources, payors, and the community.

The role emphasizes collaboration with Clinical Managers, supervision of field staff, and maintaining fiscal metrics to ensure high-quality home health care.

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Skills

Communication skills

Supervisory experience

Coordination

Medicare knowledge

EMR proficiency

Education

Bachelor's degree (preferred)

Tools

HomeCare Homebase

OASIS

Electronic Medical Records (EMR)

Job description

BAYADA Home Health Care is seeking a Client Services Manager for our Raleigh, NC Home Health Visits Office. You will provide superior client services, coordinate scheduling, and grow your caseload while building strong relationships with clients, referral sources, payors, and the community.

The role emphasizes collaboration with Clinical Managers, supervision of field staff, and maintaining fiscal metrics to ensure high-quality home health care.