Home Care Growth & Operations Manager

Civility Home Care LLC; Danbury (CT); On-site; USD 39,000 - 44,000; Full time

Job summary

Civility Home Care LLC in Danbury, CT is seeking an experienced Business Operations & Growth Manager to oversee daily operations and support growth of our home care agency. This hands-on leader will manage staff, solve operational problems, and ensure excellent client service while expanding the business.

You will supervise administrative, scheduling and client-care teams, drive recruiting, monitor billing and onboarding, and develop referral relationships to increase active clients, billable

Qualifications

• Management or supervisory experience required.
• Home care, healthcare, staffing or service-industry experience preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and customer-service skills.
• Ability to supervise employees and manage multiple priorities.
• Comfortable with scheduling, recruiting, billing and business operations.
• Strong organizational and computer skills.
• Business development or sales experience preferred.
• Dependable, professional and able to work independently.

Responsibilities

• Oversee daily office and home care operations.
• Supervise administrative, scheduling and client-care staff.
• Ensure schedules and client services are properly maintained.
• Oversee recruiting, onboarding and staffing activities.
• Monitor billing, collections and accounts receivable.
• Assist with payroll preparation and review.
• Monitor expenses, vendors and operational costs.
• Address client and caregiver concerns.
• Maintain high standards of service quality.
• Oversee new client starts and client retention.
• Develop referral relationships and new business opportunities.
• Follow up with prospective clients and referral sources.
• Help increase active clients, billable hours and company revenue.
• Ensure required reports and operational deadlines are completed.
• Step in to assist with essential duties when staff are unavailable.
• Provide regular operational updates to the Owner/Administrator.

Skills

Staff supervision

Operations management

Problem-solving

Communication

Scheduling

Customer service

Business development

Tools

Scheduling software

Billing software

Job description

Civility Home Care LLC in Danbury, CT is seeking an experienced Business Operations & Growth Manager to oversee daily operations and support growth of our home care agency. This hands-on leader will manage staff, solve operational problems, and ensure excellent client service while expanding the business.

You will supervise administrative, scheduling and client-care teams, drive recruiting, monitor billing and onboarding, and develop referral relationships to increase active clients, billable