Customer Service Manager - Homecare

All Ways Caring HomeCare; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits & 401K participation

Job summary

All Ways Caring HomeCare in Phoenix is seeking a Customer Service Manager to lead the quality of care and client satisfaction for our homecare service. The role involves supervising caregivers, managing staff scheduling, and developing proactive solutions to client needs.

The manager will maintain strong relationships with referral partners and payors, ensure proper documentation, and conduct home visits to uphold safety and service standards in a fast-paced homecare environment.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal and written communication

Customer service

Independent work

Self-motivated

Education

Associate or bachelor's degree in business, Nursing, Social Services, or related field

Job description

Customer Service Manager - Homecare

Job Locations

US-AZ-PHOENIX

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

We are hiring a Customer Service Manager for our Phoenix location (Dunlap & I-17).

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients while making a meaningful difference in homecare.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships while dedicated to making a difference in homecare
• An experienced communicator and problem solver who is well-organized

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $20.00 - $22.00 / Hour